Order Cancellations and Changes

Orders cannot be canceled once the manufacturing process has begun. Any cancellations or changes are subject to production and/or material charges incurred before the request is submitted. Orders are considered final when placed, and customers are liable for the full order price.

Special orders (non-stock items) are non-returnable and non-refundable. Altered or specially made merchandise, as well as pre-hung or pre-cut items, are also non-returnable and non-refundable.

All orders must be picked up within 7 days of notification. Otherwise, a storage fee of $35 per day will be charged.

Returns

Returns are only accepted with prior authorization from The Custom Doors, in writing or via email. A 30% restocking fee applies based on the invoice price. Shipping costs are non-refundable.

All returns must:

• Be in merchantable condition.
• Have the original packaging and wrapping as purchased.
• Undergo warehouse inspection before a credit is issued.
• Be accompanied by proof of purchase.

No returns will be accepted after 30 days. For damaged or defective items, customers must provide:

• Photos of the damaged parts or items.
• The original packaging.
• A completed claim form.

The Custom Doors will work with the shipping company to resolve damage claims. However, we do not assume responsibility for indirect, consequential, or incidental damages.

For further inquiries, please contact our customer service.