At The Custom Doors, we are dedicated to delivering high-quality interior doors safely and efficiently across the United States. Our delivery process is designed to accommodate both standard and custom-made doors, with options that meet your needs based on location and order type.
Shipping Coverage
We currently ship to addresses within the continental United States.
Processing & Production Time
– In-stock items are typically prepared for shipment within 3–5 business days.
– Custom-made doors require a production time of 4–6 weeks, depending on complexity and design specifications.
You will receive a confirmation email with estimated delivery timing once your order is placed.
Delivery Options
| Delivery Method | Delivery Area | Estimated Delivery Time | Carrier/Service Used |
| Company Delivery | California Only | Scheduled individually | The Custom Doors Fleet |
| Standard Freight Shipping | All other U.S. states | 7–14 business days after production | UPS Freight / FedEx Freight / DHL |
| White-Glove Delivery (Optional) | Selected regions | 10–20 business days after production | Third-party logistics partners |
Shipping Costs
Shipping rates are calculated based on item weight, size, destination, and service level. The final shipping cost will be provided with a shipping quote when requesting an order.
Order Tracking & Delivery Updates
Once your order has shipped, you will receive a confirmation email with tracking information. For company deliveries within California, we will contact you directly to schedule your delivery window.
Receiving Your Order
Because doors are large and heavy, someone must be present at the time of delivery to inspect and sign for the shipment. Please ensure the delivery address is accessible for larger vehicles if receiving freight shipments.
Damages or Delivery Issues
Please inspect your order immediately upon delivery. If your item arrives damaged or if parts are missing, contact us within 48 hours at [your email/phone number] with photos and a description of the issue. We will work quickly to resolve the problem.
P.O. Boxes
We do not ship to P.O. Boxes due to the size and weight of our products. Please provide a valid residential or commercial address at checkout.
If you have any further questions about our shipping process, please don’t hesitate to reach out to us at info@thecustomdoors.com or +1(213)322-0777.